Deleting your account and data

You can delete your Moli account and all of your data at any time.

From within the app

1. Open the Moli app and go to the parent area.
2. Tap Settings → Delete account.
3. Enter your password and confirm the deletion.

Your account is closed immediately, and child profiles, program and game records, Moli AI conversations and the account itself are permanently deleted shortly afterwards. Photos and settings on your phone are also deleted when you're signed out.

If you can't access the app

Email support@playmoli.com from your account's email address with the subject "Account deletion request". Once we've verified your identity, we'll delete your account and data within 30 days at the latest and let you know.

If you have a Moli Family membership

Deleting your account doesn't cancel your subscription in the store. To avoid being charged again, cancel it on the App Store under Settings → Apple Account → Subscriptions, or on Google Play under Play Store → Payments & subscriptions → Subscriptions.

What may still be kept

Our membership records are deleted together with your account. Usage and error records are disconnected from you and your child, leaving only figures that can't be linked to anyone. Payment and billing records are kept by the store that made the sale (Apple or Google) under its own rules. Records we're legally required to keep are held only for that period and used for nothing else; after that, they're deleted or anonymized.