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Terms of Use

Version 3

These Terms of Use (the "Terms") govern the use of the Moli mobile app (the "App") and form an agreement between Moli ("we", "us") and the parent who creates an account in the App ("you"). By creating an account, you confirm that you have read and accept these Terms.

1. What Moli is, and what it is not

Moli is an at-home support program for families who want to build attention and self-regulation skills. It offers children short, time-limited screen sessions (a warm-up, games and tasks), and offers parents off-screen activities to do with their child, Parent Academy lessons and an optional AI assistant (Moli AI).

Important: Moli is not a health service or a medical device.

  • It does not diagnose or treat, and it does not replace an assessment by a professional (such as a child psychiatrist, psychologist, educational specialist or teacher) or the support they recommend.
  • The content in the App is general information for use within the family. For decisions about your child's development, behavior or health, please consult a professional.
  • In an emergency, or if your child's or someone else's safety is at risk, do not rely on the App: call your local emergency number (112 in Türkiye).

2. Your account

  • Only a person aged 18 or over who is the child's parent or legal guardian may create an account. Children cannot create accounts in their own name.
  • You agree to provide accurate information when signing up and to keep it up to date. Your child does not need to use their real name; a nickname is enough.
  • You are responsible for keeping your password and parent PIN confidential. The parent PIN keeps your child out of the parent area and settings, so do not share it with your child and do not choose a PIN that is easy to guess.
  • Any face or fingerprint registered on the phone can unlock the face/fingerprint lock; please keep this in mind before turning the feature on.
  • If you notice any unauthorized use of your account, change your password immediately and let us know.

3. Your child's use and your responsibility as a parent

  • Your child uses the App under your supervision. The daily screen time limit and child mode are there to make supervision easier; they do not replace it.
  • Parent activities are designed to be done off screen with an adult. Do active games in a safe space, use age-appropriate materials and never pressure your child; if an activity does not suit your child, skip it.
  • Scores, stars and charts in the games are for information only. They do not measure, assess or grade your child's abilities.

4. Moli AI

  • Moli AI is optional and works only with your separate explicit consent. Choosing not to use it does not affect any other part of the App.
  • Replies are generated automatically by artificial intelligence and may be wrong, incomplete or not suited to your situation. Moli AI is not a professional: it does not diagnose, does not recommend medication or doses, and is not a substitute for treatment.
  • Do not share identifying details, contact details or health information about yourself, your child or anyone else with Moli AI.
  • In situations such as a risk of self-harm or harm to others, or suspected abuse, Moli AI shows sources of help instead of a normal reply. If you are in such a situation, call your local emergency number right away (112 in Türkiye).
  • You may not use Moli AI for unlawful or harmful purposes, in ways that infringe the rights of others, or to misuse the system. The number of messages per day is limited.

5. Free days and Moli Family membership

5.1 Free days

  • The first 3 program days are free for each of your children, and no card or payment details are required. Introduction tasks are always free.
  • Free days are given once per child; a new season does not come with new free days.

5.2 Moli Family membership

  • After the free days, new program days and Moli AI require a Moli Family membership. One membership covers all the children on your account.
  • Membership is available as a monthly or yearly plan. The current price is shown in the App before you buy, as the amount displayed by the store (including taxes).
  • Purchases are made only through the App Store or Google Play, using the store's own payment system, and that store's terms also apply. The store handles payment; your card details never reach us.
  • The purchase screen appears only in the parent area; nothing can be bought in child mode.

5.3 Free trial

  • The store may offer a 7-day free trial of the yearly plan. Each store account can use the trial once.
  • Unless you cancel at least 24 hours before the trial ends, the yearly fee is charged to your store account when the trial ends.
  • If you have turned on reminders, we remind you 2 days before your trial ends.

5.4 Automatic renewal and cancellation

  • Unless you cancel, your membership renews automatically for the same period (one month or one year) at the end of each period, and the fee is charged to your store account within the 24 hours before the period ends.
  • You can cancel your subscription at any time: on the App Store under Settings → Apple Account → Subscriptions, and on Google Play under Play Store → Payments & subscriptions → Subscriptions. The Settings → Membership page in the App takes you there.
  • If you cancel, you keep access until the end of the period you have paid for. Subject to the store's rules, there are no partial refunds for the rest of the period.
  • Deleting your account does not cancel your subscription. You need to cancel the subscription separately in the store; the App reminds you of this before you delete your account.

5.5 Refunds and the right of withdrawal

  • Your membership starts as soon as you purchase it. Under Türkiye's Consumer Protection Law No. 6502 and the Distance Contracts Regulation, the right of withdrawal may not apply to services delivered instantly in electronic form.
  • Refund requests are handled by the store you purchased from, under its refund process. If you run into any problems, you can also write to us.

5.6 Price changes

  • If we change the price, we will notify you through the store before the change applies to your current subscription. Under store rules, some price increases require your consent; if you do not consent, your subscription ends at the end of the current period.
  • If we change what the membership includes in a way that is worse for you, we will tell you in advance, and we will not reduce the service for a period you have already paid for.

5.7 When your membership ends

  • Nothing is deleted: your child's pet, treats, completed days and progress, and the lessons you have read all stay as they are, and the day that is already open can still be finished.
  • New program days simply do not open, and you cannot send new messages to Moli AI. If you renew your membership, you pick up right where you left off.

6. Intellectual property

  • The programs, games, tasks, activities, lessons, worksheets, illustrations, characters (Moli, Hazel and the pets), sounds, music, software and trademarks in the App belong to Moli or its licensors and are protected by intellectual property law.
  • We grant you a personal, non-transferable and non-exclusive license to use this content only within your own family and for non-commercial purposes. You may print the Parent Academy worksheets for your own family's use.
  • You may not copy, sell, publish or distribute this content, in its original or a modified form, or use it in another product or service without our permission.

7. Acceptable use

When using the App, you agree not to:

  • reverse engineer or decompile the App, get around its security measures, access our servers in bulk with automated tools, or place an excessive load on them;
  • use someone else's account without permission, or let people outside your family use your account;
  • create an account with false or misleading information, or use the App in ways that break the law, disturb public order or infringe the rights of others.

8. Changes to the service and interruptions

  • To improve the App, we may change, add or remove content, games and features.
  • We make reasonable efforts to keep the App running smoothly and free of errors, but there may be temporary interruptions due to maintenance, updates, internet connectivity or reasons beyond our control.

9. Liability

  • We provide the App with reasonable care for the purpose described in these Terms. The content in the App is general in nature and is not guaranteed to produce the same results for every child and every family.
  • To the extent permitted by law, we are not liable for any damage resulting from using the App for purposes other than those described in section 1, from activities done without parental supervision, or from decisions made by relying on Moli AI's replies without seeking professional advice.
  • Nothing in this section limits our liability for intentional misconduct or gross negligence, or your rights under consumer law.

10. Closing your account

  • You can close your account at any time in Settings → Delete account. The data linked to your account is then permanently deleted as described in the Privacy Notice.
  • If these Terms are seriously or repeatedly breached, or if an account is used in a way that endangers the rights of others or the security of the system, we may suspend or close the account and will let you know.

11. Personal data

How we process your and your child's personal data is explained in the Privacy Notice and, for Moli AI, also in the Moli AI Consent.

12. Changes to these Terms

We may update these Terms. When we do, the version number goes up, and the next time you open the App you will be asked to read and accept the new version. If you do not accept it, you can stop using the App and delete your account.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. For disputes within the monetary limits set each year under Türkiye's Consumer Protection Law No. 6502, you may apply to the consumer arbitration committee where you live or where the transaction took place; for disputes above these limits, you may apply to the consumer courts.

14. Contact

Questions? Contact us at support@playmoli.com.

Version 3 · October 3, 2026